Privacy Policy

PRIVACY POLICY

Hanaqaad Institute
Website: hanaqaad.com
Email: info@hanaqaad.com
Last Updated: September 3, 2026

Hanaqaad Institute (“Hanaqaad Institute”, “Hanaqaad”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our students, instructors, customers, visitors, applicants, and other users of our website and services.

This Privacy Policy explains what personal information we collect, how we collect it, why we use it, how we protect it, when it may be shared, how long we retain it, and the rights and choices that may be available to you.

By using hanaqaad.com, creating an account, enrolling in a course, purchasing a course, applying as an instructor, contacting us, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

  • hanaqaad.com
  • Hanaqaad student accounts
  • Online courses
  • Course registration and enrollment
  • Course purchases and payments
  • Instructor applications
  • Instructor accounts
  • Contact forms
  • Support forms
  • Document submissions
  • Certificates and certificate verification
  • Webinars and educational events
  • Competitions and related activities
  • Email communications
  • WhatsApp or telephone communications
  • Other Hanaqaad services that link to this Privacy Policy

This Privacy Policy does not apply to third-party websites, applications, payment providers, or services that Hanaqaad does not control.

2. WHAT IS PERSONAL INFORMATION?

“Personal Information” means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual.

Depending on how you interact with Hanaqaad, this may include your name, contact information, account information, transaction information, course activity, and other information that you voluntarily provide.

3. INFORMATION WE COLLECT

We may collect the following categories of information.

3.1 Account Information

When you create or use a Hanaqaad account, we may collect:

  • Full name
  • Email address
  • Phone number
  • Username
  • Password or authentication information
  • Profile information
  • Account preferences
  • Account status

You are responsible for ensuring that the information associated with your account is accurate and up to date.

3.2 Student and Course Information

When you enroll in or use a course, we may collect:

  • Courses purchased or enrolled in
  • Enrollment date
  • Course progress
  • Lessons completed
  • Assessments or assignments
  • Completion status
  • Certificate information
  • Participation in webinars or educational activities
  • Competition participation and results, where applicable
  • Student support history

This information allows us to provide and manage your educational experience.

3.3 Instructor Information

If you apply to become an instructor or provide educational content through Hanaqaad, we may collect:

  • Name
  • Email address
  • Phone number
  • Professional information
  • Educational background
  • Experience
  • Skills and qualifications
  • Course information
  • Instructor profile information
  • Materials or information submitted as part of an application
  • Communications between you and Hanaqaad

We use this information to review applications, manage instructor relationships, operate courses, and provide related services.

3.4 Payment and Transaction Information

When you purchase a course or service, we may collect information relating to the transaction, including:

  • Course purchased
  • Purchase amount
  • Currency
  • Date and time of transaction
  • Payment status
  • Transaction/reference number
  • Payment method
  • Refund information
  • Chargeback or dispute information

Payment providers may collect additional payment information directly.

Where payment is processed by a third-party payment provider, Hanaqaad does not intentionally store complete card numbers, CVV/security codes, PINs, or other sensitive payment credentials unless expressly stated and legally permitted.

3.5 Contact and Support Information

When you contact Hanaqaad, we may collect:

  • Name
  • Email
  • Phone number
  • Subject
  • Message
  • Support request
  • Transaction/reference information
  • Other information you voluntarily provide

We use this information to respond to your request and provide support.

3.6 Documents You Submit

Some Hanaqaad services may require or allow users to submit documents or supporting materials.

We may process documents only when reasonably necessary for the relevant service, application, verification, support request, or other purpose for which they were submitted.

You should not submit unnecessary sensitive information.

3.7 Information Collected Automatically

When you visit hanaqaad.com, we may automatically collect technical information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language settings
  • Pages viewed
  • Referring website
  • Date and time of access
  • General interaction information
  • Error and diagnostic information
  • Security-related information

We may use this information to operate, secure, troubleshoot, analyze, and improve our website.

4. HOW WE COLLECT INFORMATION

We may collect information:

  • Directly from you
  • When you create an account
  • When you purchase or enroll in a course
  • When you complete forms
  • When you contact support
  • When you apply as an instructor
  • When you communicate with us
  • Automatically through website technologies
  • From payment providers regarding transaction status
  • From service providers assisting us with website operations

5. WHY WE USE YOUR INFORMATION

We may use personal information to:

  • Create and manage accounts
  • Process registrations
  • Enroll students in courses
  • Provide course access
  • Process and verify payments
  • Process refunds
  • Maintain transaction records
  • Track course progress
  • Issue certificates
  • Verify certificates
  • Provide customer support
  • Respond to inquiries
  • Communicate about courses
  • Communicate about accounts
  • Send important service notifications
  • Manage instructors
  • Review instructor applications
  • Operate webinars and educational events
  • Organize competitions
  • Improve courses and services
  • Improve website functionality
  • Maintain website security
  • Detect and prevent fraud
  • Investigate abuse
  • Prevent unauthorized access
  • Enforce our Terms & Conditions
  • Resolve disputes
  • Comply with applicable legal obligations
  • Protect our users, business, systems, and property

6. LEGAL BASIS FOR PROCESSING

Where applicable law requires a legal basis for processing personal information, we may process information based on one or more of the following:

Contract

Processing may be necessary to provide a course, account, payment service, or other service you have requested.

Consent

Where required, we may process information based on your consent.

You may withdraw consent where applicable, although withdrawal may not affect processing that occurred before withdrawal.

Legal Obligations

We may process or retain information when required by law.

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, such as:

  • Website security
  • Fraud prevention
  • Service improvement
  • Customer support
  • Business administration
  • Protection of our rights

Where required by applicable law, we will balance these interests against your rights and freedoms.

7. PAYMENT PROCESSING

Hanaqaad may offer different payment methods depending on availability and location.

These may include:

  • EVC Plus
  • ZAAD
  • eDahab
  • Sahal
  • Wallet services
  • Visa
  • Mastercard
  • American Express
  • Other approved payment services

Payment processing may be performed by third-party payment providers.

We may receive transaction confirmation or other limited transaction information necessary to:

  • Confirm payment
  • Activate course access
  • Maintain transaction records
  • Process refunds
  • Investigate payment disputes
  • Prevent fraud

Payment providers may have their own privacy policies and terms.

8. COOKIES AND SIMILAR TECHNOLOGIES

Hanaqaad.com may use cookies and similar technologies.

These technologies may be used to:

  • Keep users signed in
  • Remember preferences
  • Maintain website functionality
  • Support course enrollment
  • Support checkout functionality
  • Improve performance
  • Analyze website usage
  • Improve user experience
  • Maintain security
  • Detect fraudulent activity

You may control cookies through your browser settings.

Disabling certain cookies may cause some website features to stop working properly.

9. ANALYTICS

We may use analytics or similar technologies to understand how visitors use our website.

Analytics may help us understand:

  • Which pages are visited
  • How users navigate the website
  • Website performance
  • General usage trends
  • Technical problems

Where third-party analytics services are used, those providers may process information according to their own policies.

10. EMAIL COMMUNICATIONS

We may use your email address to send:

  • Account confirmations
  • Enrollment information
  • Payment confirmations
  • Course information
  • Security notifications
  • Support responses
  • Service announcements
  • Important policy updates
  • Educational information
  • Promotional communications where permitted

You may unsubscribe from non-essential promotional emails where an unsubscribe option is provided.

You may still receive essential service communications even after opting out of marketing messages.

11. PHONE AND WHATSAPP COMMUNICATIONS

If you provide a phone number, we may use it for legitimate service-related communication, including:

  • Course enrollment
  • Payment support
  • Account support
  • Technical support
  • Course announcements
  • Educational communications

If WhatsApp is used, WhatsApp’s own terms and privacy practices may also apply.

You should review WhatsApp’s privacy information when using that service.

12. SHARING PERSONAL INFORMATION

We do not sell your personal information as a product.

However, we may share limited information where reasonably necessary.

We may share information with:

Service Providers

Providers that assist with:

  • Hosting
  • Payments
  • Email
  • Security
  • Analytics
  • Communication
  • Cloud services
  • Technical infrastructure
  • Customer support

Legal Authorities

We may disclose information when required by applicable law, court order, legal process, or valid governmental request.

Fraud and Security

We may share information when reasonably necessary to:

  • Prevent fraud
  • Investigate suspicious activity
  • Protect users
  • Protect Hanaqaad
  • Protect our systems
  • Enforce our Terms

Business Transactions

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, subject to applicable law.

13. INSTRUCTOR ACCESS TO STUDENT INFORMATION

Instructors may receive limited student information only where reasonably necessary to provide or manage an educational service through Hanaqaad.

Instructor access to student information may be subject to:

  • Hanaqaad policies
  • Instructor agreements
  • Privacy requirements
  • Security requirements
  • Applicable law

Instructors must not misuse student information or use Hanaqaad student information for unauthorized commercial purposes.

Student information obtained through Hanaqaad must not be sold, transferred, or disclosed without authorization or another lawful basis.

14. STUDENT DATA PROTECTION

Hanaqaad takes reasonable measures to protect student information.

Students should understand that:

  • Their account information should remain confidential.
  • They should not share passwords.
  • They should not provide unnecessary sensitive information.
  • They should notify Hanaqaad if they suspect unauthorized account access.

Hanaqaad does not intentionally sell student personal information.

15. COURSE PROGRESS AND EDUCATIONAL RECORDS

We may maintain educational records necessary to provide our services, including:

  • Enrollment records
  • Course progress
  • Completion records
  • Assessment records
  • Certificate records
  • Relevant support history

These records may be retained for legitimate educational, administrative, verification, legal, and business purposes.

16. CERTIFICATE INFORMATION

If you receive a Hanaqaad certificate, we may retain information necessary to:

  • Issue the certificate
  • Verify the certificate
  • Confirm course completion
  • Maintain educational records
  • Prevent fraudulent certificates

Where certificate verification is publicly available, only information reasonably necessary for verification should be displayed.

17. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The type of information
  • The purpose for which it was collected
  • Whether you maintain an active account
  • Course and certificate records
  • Transaction and accounting requirements
  • Legal obligations
  • Fraud prevention
  • Dispute resolution
  • Security requirements

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

18. ACCOUNT DELETION

Where available, you may request closure or deletion of your account.

A deletion request does not necessarily mean that all information can be immediately deleted.

We may retain certain information where necessary for:

  • Legal obligations
  • Accounting records
  • Transaction records
  • Fraud prevention
  • Security
  • Dispute resolution
  • Enforcement of agreements
  • Certificate verification
  • Other lawful purposes

Where information cannot be deleted for a lawful reason, we will retain it only as reasonably necessary.

19. YOUR PRIVACY RIGHTS

Depending on applicable law and your location, you may have rights including:

  • Right to access personal information
  • Right to correct inaccurate information
  • Right to request deletion
  • Right to request information about processing
  • Right to object to certain processing
  • Right to restrict certain processing
  • Right to withdraw consent where applicable
  • Right to receive certain information in a portable format
  • Right to complain to a relevant privacy or data protection authority where applicable

These rights may be subject to legal limitations and exceptions.

20. HOW TO MAKE A PRIVACY REQUEST

To make a privacy request, contact:

Email: info@hanaqaad.com

Please clearly state the nature of your request.

For security purposes, we may need to verify your identity or account ownership before completing certain requests.

We will make reasonable efforts to respond within the period required by applicable law.

21. DATA SECURITY

We use reasonable technical and organizational measures designed to protect personal information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

Security measures may include appropriate access controls, authentication, monitoring, secure storage, and other reasonable safeguards.

However, no website, database, network, or electronic transmission can be guaranteed to be completely secure.

22. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a security incident involving personal information, we will take reasonable steps to:

  1. Investigate the incident.
  2. Contain or reduce its impact.
  3. Secure affected systems.
  4. Determine what information may have been affected.
  5. Take reasonable corrective action.
  6. Provide notifications where required by applicable law.

23. CHILDREN’S PRIVACY

Hanaqaad Institute does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

Where parental or guardian consent is legally required, the appropriate consent must be obtained.

If you believe a child has provided personal information to Hanaqaad in circumstances where it should not have been collected, please contact us.

24. INTERNATIONAL DATA PROCESSING

Hanaqaad may use service providers located in different countries.

As a result, personal information may be processed or stored outside your country of residence.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to comply with those requirements.

25. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other services.

We do not control third-party privacy practices.

Hanaqaad is not responsible for the privacy, security, or content practices of third-party services.

You should review the privacy policy of each third-party service before providing personal information.

26. SOCIAL MEDIA

Hanaqaad may maintain or link to social media pages.

Interactions with social media platforms may be subject to the privacy policies and terms of those platforms.

Information you voluntarily make public on a social media platform may be visible to others.

27. MARKETING

Where permitted by applicable law, Hanaqaad may use contact information to provide information about:

  • New courses
  • Educational programs
  • Webinars
  • Competitions
  • Promotions
  • Institute announcements

You may opt out of promotional communications where an appropriate opt-out mechanism is provided.

28. USER-GENERATED CONTENT

If you voluntarily submit comments, reviews, testimonials, questions, feedback, images, or other content, you are responsible for ensuring that you have the necessary rights to provide that content.

Do not submit another person’s private information without permission or lawful authority.

Hanaqaad may process such information for the purpose for which it was submitted and in accordance with applicable policies and law.

29. INSTRUCTOR CONTENT

Instructors remain responsible for ensuring that materials they submit to Hanaqaad do not unlawfully disclose personal information belonging to another person.

Instructors must not upload confidential personal information about students or third parties unless they have the appropriate legal authority and permission to do so.

30. FRAUD PREVENTION

We may process information to detect and prevent:

  • Payment fraud
  • Fake transactions
  • Account abuse
  • Identity misuse
  • Unauthorized course access
  • Account sharing
  • Refund abuse
  • Chargeback fraud
  • Other fraudulent or unlawful activity

Where reasonably necessary, we may restrict or investigate accounts or transactions.

31. ACCOUNT SHARING AND UNAUTHORIZED ACCESS

Hanaqaad may process technical and account information to identify unauthorized access or suspicious account activity.

If we reasonably believe that an account is being used in violation of our Terms & Conditions, we may investigate and take appropriate action.

32. CONFIDENTIALITY

Hanaqaad takes reasonable steps to protect confidential information received through its services.

However, no electronic system can provide an absolute guarantee of confidentiality or security.

Users should avoid submitting information that is unnecessary for the service they are requesting.

33. BUSINESS TRANSFERS

If Hanaqaad Institute undergoes a merger, acquisition, restructuring, sale of assets, investment, or similar business transaction, personal information may be transferred as part of the transaction where legally permitted.

Any such transfer will remain subject to applicable privacy requirements.

34. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when necessary.

Changes may result from:

  • New services
  • Changes to technology
  • Changes in business operations
  • New payment methods
  • Security improvements
  • Legal or regulatory changes

When we make changes, we will update the Last Updated date.

We encourage users to review this page periodically.

35. PRIVACY COMPLAINTS

If you believe that Hanaqaad has not handled your personal information appropriately, please contact us first so that we can investigate and attempt to resolve the matter.

Privacy Contact:

Hanaqaad Institute
Email: info@hanaqaad.com
Website: hanaqaad.com

Where applicable law gives you the right to complain to a data protection or privacy authority, you may also exercise that right.

36. NO SALE OF PERSONAL INFORMATION

Hanaqaad Institute does not sell personal information as a commercial product.

We may, however, use service providers that process information on our behalf for legitimate purposes such as hosting, payments, communications, analytics, security, and website operations.

37. NO UNAUTHORIZED USE OF PERSONAL INFORMATION

Personal information collected through Hanaqaad must not be used for purposes unrelated to the reason it was collected unless:

  • You provide appropriate permission;
  • The use is otherwise lawful;
  • The use is necessary to provide the requested service; or
  • The use is required or permitted by applicable law.

38. GOVERNING PRIVACY REQUIREMENTS

Hanaqaad Institute intends to handle personal information responsibly and in accordance with applicable privacy and data protection requirements.

Where mandatory local privacy laws provide stronger rights than this Privacy Policy, those mandatory rights will apply.

39. CONTACT INFORMATION

For all privacy-related questions, requests, complaints, or concerns:

Hanaqaad Institute

Website: hanaqaad.com

Email: info@hanaqaad.com

40. ACCEPTANCE

By using hanaqaad.com and Hanaqaad Institute services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the way information is handled as described in this Privacy Policy, you should discontinue use of the relevant services, subject to any rights available to you under applicable law.

Hanaqaad Institute
hanaqaad.com

Last Updated: September 3, 2026