Privacy Policy

01Scope

This Privacy Policy applies to the Hanaqaad Institute website, online learning platform, student accounts, instructor services, courses, support services, payment-related activities, communication channels and other services operated by Hanaqaad.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

02What Is Personal Information?

Personal information means information that identifies, relates to, describes or could reasonably be associated with an individual.

Depending on how you use Hanaqaad, this may include your name, email address, phone number, account information, transaction information, course activity and other information you voluntarily provide.

03Information We Collect

We may collect the following categories of information:

• Account information: name, email address, phone number, username and password-related information.
• Student information: enrolled courses, course progress, completed lessons, assessments and certificate-related records.
• Instructor information: profile information, instructor application details, course information and documents submitted for verification.
• Payment information: payment method, transaction amount, transaction reference, payment status and related records.
• Support information: messages, inquiries, feedback and information submitted through contact or support forms.
• Documents: documents that you voluntarily upload when required for a legitimate Hanaqaad service or application.
• Technical information: IP address, browser type, device information, operating system, pages visited and general usage information.

04How We Collect Information

Information may be collected when you:

• Create or manage a Hanaqaad account.
• Enroll in or purchase a course.
• Submit a contact, support or instructor application form.
• Make or attempt to make a payment.
• Communicate with Hanaqaad through email, phone or WhatsApp.
• Upload information or documents through our services.
• Browse or interact with the website.

05How We Use Information

We may use personal information to:

• Create and manage user accounts.
• Process course enrollment and provide course access.
• Track learning progress and course completion.
• Process payments and verify transactions.
• Issue and verify certificates.
• Provide customer and technical support.
• Communicate with students and instructors.
• Prevent fraud, abuse and unauthorized access.
• Improve our website, courses and services.
• Comply with applicable legal obligations.

06Legal Basis for Processing

Where applicable, we may process personal information based on one or more lawful grounds, including performance of a contract, consent, legal obligations and legitimate business interests.

Where consent is required, you may withdraw your consent subject to applicable legal and operational limitations.

07Payment Processing

Payments may be processed through third-party payment providers or financial services. Depending on the payment method, these providers may process payment credentials and transaction data according to their own privacy policies.

Hanaqaad may receive transaction information such as payment status, transaction reference, amount and date in order to confirm and manage enrollment.

08Cookies

Hanaqaad may use cookies or similar technologies to maintain sessions, remember preferences, improve functionality and understand website usage.

You may be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.

09Analytics

We may use analytics technologies to understand how visitors use the website, identify technical problems, measure performance and improve the user experience.

10Email Communications

We may use your email address to send account-related messages, payment confirmations, course information, support responses, security notices and other service communications.

Where permitted, we may also send marketing communications. You may opt out of promotional communications where an unsubscribe option is available.

11Phone & WhatsApp Communications

If you provide a phone number, Hanaqaad may use it to communicate regarding your account, enrollment, payment, support request, instructor application or other service-related matter.

Communications through WhatsApp are also subject to WhatsApp's own terms and privacy practices.

12Sharing Personal Information

Hanaqaad does not share personal information unnecessarily. Information may be shared when reasonably necessary to operate our services, including with:

• Payment and financial service providers.
• Technology and hosting providers.
• Security and fraud-prevention providers.
• Service providers assisting with website operations.
• Authorities or legal entities when legally required.

13Instructor Access to Student Information

Instructors may receive limited student information where reasonably necessary to deliver, manage or support a course.

Instructor access should be limited to legitimate educational or operational purposes.

14Student Data Protection

Hanaqaad takes reasonable measures to protect student information from unauthorized access, misuse, alteration, disclosure or loss.

Students should also protect their account credentials and notify Hanaqaad if they suspect unauthorized account access.

15Course Progress & Educational Records

We may maintain records related to your educational activity, including enrolled courses, lesson completion, progress, assessments and course completion status.

These records help us provide learning functionality, support services and certificate verification.

16Certificates

When you complete a course, Hanaqaad may maintain information necessary to issue, verify and authenticate your certificate.

Certificate verification information may remain available for legitimate verification purposes even after an account is deleted, subject to applicable requirements.

17Data Retention

Hanaqaad retains personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

Retention periods may depend on account records, transactions, disputes, security requirements, certificates, legal obligations and legitimate business needs.

18Account Deletion

You may request deletion of your Hanaqaad account and associated personal information by contacting us.

Certain information may need to be retained where necessary for legal, accounting, fraud prevention, security, dispute resolution or certificate verification purposes.

19Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion or other forms of privacy assistance.

Some rights may be subject to legal or operational limitations.

20Privacy Requests

Privacy-related requests may be submitted to:

We may request reasonable information necessary to understand and process a privacy request.

21Data Security

Hanaqaad uses reasonable administrative, technical and organizational measures designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

22Data Breaches & Security Incidents

If Hanaqaad becomes aware of a security incident affecting personal information, we may investigate the incident and take reasonable steps to contain, mitigate and address the issue.

Where notification is required by applicable law, Hanaqaad will follow the applicable notification requirements.

23Children's Privacy

Our services are not intentionally designed to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information without appropriate authorization, please contact us so that we can review the situation and take appropriate action where required.

24International Processing

Depending on our hosting providers, technology providers, payment services and other service partners, personal information may be processed or stored in countries other than the country where you live.

Where applicable, Hanaqaad will take reasonable steps to handle such information in accordance with applicable requirements.

25Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Hanaqaad is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

26Social Media

Hanaqaad may maintain social media pages or use social media features on our website.

Interactions with social media platforms are governed by the respective platform's terms and privacy policies.

27Marketing

We may use contact information to communicate information about Hanaqaad courses, webinars, educational opportunities, promotions or other services where permitted.

You may opt out of promotional communications where an unsubscribe mechanism is provided.

28User-Generated Content

If you voluntarily submit comments, reviews, questions, assignments or other content, Hanaqaad may process that content to provide and improve the relevant service.

Do not submit confidential or unnecessary personal information through public areas of the website.

29Instructor Content

Instructors may provide course materials, profile information, videos, documents and other educational content to Hanaqaad.

Hanaqaad may process such information as necessary to operate, publish, manage and support instructor courses according to the applicable Instructor Agreement and platform rules.

30Fraud Prevention

Hanaqaad may process account, device, transaction and usage information to detect, investigate and prevent fraud, unauthorized transactions, abuse and other security threats.

31Account Sharing & Unauthorized Access

Hanaqaad may monitor account activity for security and platform integrity purposes.

If we reasonably believe an account has been compromised, misused or accessed without authorization, we may take appropriate security measures, including temporarily restricting access.

32Confidentiality

Hanaqaad seeks to keep personal information confidential and limits access to individuals or service providers who reasonably need the information for legitimate purposes.

33Business Transfers

If Hanaqaad is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

34Changes to This Privacy Policy

Hanaqaad may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

The updated version will be posted on this page with a revised "Last Updated" date.

35Privacy Complaints

If you believe your personal information has been handled improperly, you may contact Hanaqaad at info@hanaqaad.com.

We will review privacy-related concerns and take reasonable steps to address legitimate issues.

36No Sale of Personal Information

Information may nevertheless be shared with service providers where reasonably necessary to operate the Hanaqaad platform and provide requested services.

37No Unauthorized Use

Personal information collected through Hanaqaad services must not be used by users, instructors, contractors or other parties for unauthorized purposes.

Unauthorized collection, copying, selling, disclosure or misuse of another person's personal information may result in account restrictions, termination or other action where appropriate.

38Applicable Privacy Requirements

Hanaqaad intends to handle personal information in accordance with applicable privacy, data protection, consumer protection and other relevant legal requirements.

Where a specific legal requirement applies to a particular processing activity, that requirement may take precedence over a general statement in this policy.

39Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the way Hanaqaad handles personal information, please contact us.

40Acceptance of This Policy

By accessing or using Hanaqaad services, you acknowledge that you have had an opportunity to review this Privacy Policy.

If you do not agree with the applicable privacy practices, please discontinue use of the relevant Hanaqaad services and contact us if you have questions or concerns.